Refund Policy

At AI BrandFactory Vault (operated by Win Massive Impact Pvt Ltd), all purchases are one-time payments for digital products. Because playbooks are delivered immediately upon payment, we have a limited refund window. Please read carefully before purchasing.

We offer a free playbook via email opt-in so you can evaluate the quality before buying. We encourage you to use it.

We offer a 24-hour refund window from the time of purchase, subject to the conditions below.

• •Eligible: Purchase made within the last 24 hours and fewer than 3 unlock credits have been used.
• •Not eligible: More than 24 hours have passed since purchase.
• •Not eligible: All-access purchases where playbooks have already been downloaded.
• •Not eligible: Purchases made at a promotional or discounted price.
• •Not eligible: Accounts that have violated our Terms of Service.

Email us within 24 hours of purchase:

• •Send to [email protected]
• •Include the email address on your account
• •Include your reason for the refund request
• •We will review and respond within 2 business days
• •Approved refunds are processed within 5–10 business days to your original payment method

Refunds will not be issued in the following cases:

• •Requests made more than 24 hours after purchase
• •Purchases where unlock credits have been fully used
• •Purchases made at a promotional or discounted price
• •Accounts terminated for Terms of Service violations
• •Claimed lack of awareness of our free opt-in tier
• •Change of mind after content has been downloaded

Exception: If a technical error on our end prevented you from accessing content you paid for, we will issue a full refund regardless of the above.

If you file a chargeback with your bank or card provider instead of contacting us first:

• •Your account will be immediately suspended
• •We will dispute the chargeback with evidence of purchase and delivery
• •Chargeback fees ($15–$25) may be deducted from any approved refund
• •Repeat chargebacks may result in permanent account termination

Please contact us at [email protected] before initiating a chargeback. We resolve issues quickly and fairly.

• •Planned maintenance: No refunds for brief scheduled downtime. We notify in advance.
• •Unplanned outages: If the vault is inaccessible for more than 48 consecutive hours, contact us for a case-by-case resolution.
• •Third-party failures: We are not liable for outages caused by AWS, Stripe, Razorpay, or other external services.

We may update this policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated via email.

For refund requests or questions: [email protected]